Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern your access to and use of the online casino services offered under the brand name “Winum” (hereinafter “Winum”, “we”, “us”, or “our”). By visiting, registering, or using any part of the Winum website or platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. These Terms are designed to ensure a transparent, safe, and responsible gambling environment, with particular emphasis on legal compliance, responsible gaming practices, and the protection of minors. You are strongly advised to read these Terms carefully before creating an account or placing any wagers, as they form a binding legal agreement between you and Winum. If you do not agree with any part of these Terms, you must not use the Winum website, register an account, deposit funds, or participate in any games or promotions. Your continued use of the Winum services will be deemed as your unconditional acceptance of these Terms, as may be updated from time to time.

Winum is operated and owned by Galaxy Byte Lab SRL, a company incorporated in Costa Rica, acting under a gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. The Terms apply irrespective of the device you use to access Winum, including but not limited to desktop computers, laptops, tablets, and mobile phones. While Winum accepts players from various countries, access remains subject to local legal restrictions, and it is your sole responsibility to ensure that online gambling is lawful in your jurisdiction before you use our services. For users in India and other supported regions, these Terms are drafted in English, and in the event of any translation or localisation, the English version shall prevail in case of conflict. References to “games” within these Terms include, without limitation, slots, crash games such as Aviator, table games, live dealer games, and any other gambling products made available on the Winum platform.

Acceptance of Terms

By creating an account at Winum, using the website, or participating in any game, promotion, or feature, you confirm that you have read and accepted these Terms and any other policies referred to herein, including but not limited to the Privacy Policy, KYC Policy, Responsible Gaming Policy, and any applicable bonus rules. Acceptance of these Terms is a prerequisite for using our services; if you do not accept them, you must refrain from registering, depositing, or playing. You also agree that Winum may periodically update, modify, or revise these Terms to reflect changes in legal requirements, business operations, or product offerings. Any material changes will be published on the Winum website and will take effect upon publication or on a later date specified by Winum. It is your responsibility to regularly review these Terms to stay informed of any updates, since your continued use of the services after changes have been posted will constitute your acceptance of the revised Terms.

In accepting these Terms, you represent and warrant that all information you provide to Winum is truthful, accurate, and complete, and that you will promptly update such information if any changes occur. You agree not to attempt to circumvent or manipulate these Terms or any technical, security, or responsible gaming measures implemented by Winum. You further agree that Winum may, in its sole discretion, refuse, suspend, or close your account if it reasonably believes that you have breached these Terms or engaged in any prohibited activity. Where required by law or regulation, Winum may report any suspicious or unlawful behaviour to the relevant authorities. These Terms, together with any referenced documents, constitute the entire agreement between you and Winum regarding your use of the platform and supersede any prior understandings or communications, whether written or oral.

Eligibility & Age Restriction (18+ only)

Access to and use of Winum is strictly limited to individuals who are at least 18 years of age or the legal age of gambling in their jurisdiction, whichever is higher. By registering and using Winum, you explicitly confirm that you meet this age requirement and that you have the full legal capacity to enter into binding agreements. Underage gambling is strictly prohibited, and Winum maintains a zero-tolerance policy towards any attempt by minors to access its services. We reserve the right to request age verification at any time and to suspend or terminate accounts where age verification is not successfully completed or where we suspect that the user is underage. If it is discovered that you were underage at the time of registration or during any period of account usage, your account will be immediately closed, your access blocked, and any winnings may be voided and forfeited.

Young people are particularly vulnerable to the risks associated with gambling, including addiction, financial harm, and the disruption of education and family life. For this reason, Winum takes extensive measures to prevent minors from registering or participating in any games, and we encourage parents and guardians to protect device access with appropriate filters and parental controls. You must not share your account credentials with any minor or allow any underage person to access Winum through your devices or internet connection. Where we have reason to believe that an account has been used by a minor, we may conduct investigations, request documents, and suspend all activity during the review. If you become aware that a minor has registered an account with Winum or has otherwise used our services, you are obligated to inform us immediately so that we can take appropriate action.

Account Registration

To use the services provided by Winum, you are required to complete the registration process and open a personal player account. Account registration is mandatory and is only permitted for individuals who meet the eligibility criteria set out in these Terms. During registration, you must provide accurate and up-to-date personal information, which may include your full name, date of birth, residential address, email address, mobile number, and preferred currency. All accounts at Winum are strictly for personal, non-commercial use, and you agree not to register an account on behalf of another person or legal entity. Winum may at any time require additional information or documentation as part of its Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, particularly before processing your first withdrawal or where your activity reaches certain thresholds.

You are allowed to hold only one active account at Winum. Duplicate, multiple, or linked accounts are strictly forbidden and are considered a serious breach of these Terms. If we identify or reasonably suspect that you have more than one account, we may close all such accounts, void bonuses and winnings, and retain any balance if fraud or abuse is detected. You must keep your login details, including your password and any two-factor authentication tools, confidential at all times and must not share them with any third party. You are solely responsible for all activity conducted under your account, and Winum cannot be held liable for any loss arising from unauthorised use due to your failure to safeguard your credentials.

If you wish to close your account, either temporarily or permanently, you may do so by contacting Winum customer support at [email protected] or via the account settings where available. Inactive accounts may be closed by Winum after a continuous period of 12 months without login activity, in accordance with its internal policies and applicable regulations. Any remaining balance will be handled in line with legal requirements and these Terms. Winum reserves the right to decline registration applications at its sole discretion and without obligation to provide a detailed explanation, especially where regulatory, AML, or responsible gaming concerns arise.

Deposits & Withdrawals

To participate in real-money games at Winum, you must deposit funds into your player account using one of the supported payment methods. All deposits must originate from a payment method registered in your own name; third-party payments are not allowed under any circumstances. Winum generally processes deposits instantly or within a short period, but specific processing times may vary by payment provider, network conditions, and your location. We do not guarantee that any deposit will be credited instantly, and we are not responsible for delays caused by banking systems, payment processors, or blockchain networks. Before making a deposit, it is your responsibility to ensure that online gambling transactions are permitted by your bank, card issuer, e-wallet, or cryptocurrency provider.

Withdrawals are subject to verification, security checks, and compliance with all applicable KYC and AML requirements. In most cases, your first withdrawal will require you to successfully complete identity verification, which may involve submitting documents such as a passport, ID card, driver’s licence, utility bill, bank statement, selfie with ID, video verification, or proof of source of funds. Winum reserves the right to request such documentation at any time, especially in case of suspicious activity or large transaction volumes. Withdrawals should, where possible, be processed via the same payment method used for deposits, in line with regulatory and anti-money laundering standards. Any applicable minimum and maximum limits for deposits or withdrawals will be clearly indicated in the cashier section, and Winum may adjust such limits in line with risk assessments, responsible gaming considerations, legal requirements, or internal policies.

You acknowledge that chargebacks, payment disputes, or reversal requests are strictly prohibited and constitute a serious breach of these Terms. If a chargeback or dispute is initiated, Winum may immediately suspend or close your account, cancel any winnings, and seek reimbursement for any costs, fees, or losses incurred. Currency conversion, where needed, will be performed by your payment provider at the prevailing rate, and Winum shall not be responsible for exchange rate fluctuations or bank charges. Winum does not pay interest on account balances, regardless of the duration for which funds are held. All financial transactions may be monitored, recorded, and reported to relevant authorities as part of our AML and counter-terrorist financing obligations.

Payment Methods Table

Below is an indicative overview of key payment methods that may be supported on Winum. Availability depends on your country, currency, and applicable regulations, and the list may change over time.

This table is for general informational purposes and may not reflect all local options available to players in India or other regions. Specific minimum and maximum transaction limits, fees (if any), and supported currencies will be shown in the cashier at the time of the transaction. Winum reserves the right to add, remove, or modify payment methods based on business, security, or regulatory considerations, without prior notice, whenever permitted by law.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, loyalty rewards, lucky wheel features, and other promotional incentives to both new and existing players. These offers are designed to enhance your entertainment experience but remain subject to specific terms and wagering requirements. For example, welcome bonuses at Winum may include a 100% bonus plus 150 free spins on the first deposit from €10, followed by further deposit bonuses and free spins on subsequent qualifying deposits. Each bonus will come with defined rollover multipliers, typically within the range of 30x to 40x, and expiry times such as 7 to 14 days for bonus funds and 24 hours for free spins. Before accepting any bonus, you are responsible for reading the specific bonus rules, which will govern eligibility, wagering contributions, maximum bet limits, game restrictions, and withdrawal conditions.

Bonuses are for recreational use only and are limited to one per person, household, IP address, device, email address, and payment method, unless expressly stated otherwise. Winum strictly prohibits bonus abuse, including but not limited to opening multiple accounts to claim repeated offers, using strategies solely aimed at meeting wagering with minimal risk, colluding with other players, or engaging in any behaviour that Winum reasonably considers abusive or irregular. If bonus abuse or a breach of promotional rules is detected, Winum may remove the bonus, confiscate associated winnings, and close or suspend the relevant account. The progress of your active bonuses can typically be monitored under My Account → Bonuses, where you may see your remaining wagering requirement, percentage completion, and bonus status (active, pending, completed, or expired). If you do not want to receive a particular bonus, you may decline it at the time of deposit or contact customer support for assistance.

Some promotions may require a minimum deposit amount, specific game play, or participation within a defined promotional period. Free spins, where granted, must usually be used on designated games and within a limited time frame; unused free spins will expire automatically. Winnings from free spins and bonus funds may be converted to real money only after all wagering conditions are fully met and verified by Winum. In case of any discrepancy between a promotional communication and the detailed bonus terms on the Winum website, the detailed bonus terms shall prevail. All promotional offers are discretionary and may be modified, suspended, or withdrawn at any time, subject to legal and regulatory requirements.

Game Rules

Each game available at Winum, including but not limited to Aviator, Plinko 2, Mummy’s Jewels, Wolf Gold, Gates of Olympus 1000, and live casino titles, is governed by its own specific rules and paytables. By participating in any game, you confirm that you have read and understood the relevant game rules, which are typically accessible directly within the game interface. Game rules will explain how bets are placed, how outcomes are determined, what the winning combinations are, and what payouts you can expect based on your wager. It is your responsibility to familiarise yourself with these rules before playing, as misunderstanding or lack of knowledge about a game does not constitute grounds for a refund or dispute. Some games carry higher volatility than others and may result in longer losing streaks; you should select games that align with your risk tolerance and entertainment preferences.

Winum reserves the right to add, remove, or modify games at its sole discretion, including during ongoing promotional campaigns, subject to any regulatory or contractual requirements. If a game malfunctions or becomes unavailable during play, all wagers and outcomes may be voided at Winum’s discretion, and affected bets may be refunded to the extent permitted by law and provider rules. You may not use any external tools, bots, scripts, or software that provide an unfair advantage in any game, nor may you exploit bugs, glitches, or errors in game functionality. Card counting, collusion, or any coordinated strategies in live dealer or multiplayer games are strictly forbidden and may result in account closure and forfeiture of winnings. All game play is recorded and monitored for fairness, security, and compliance, and Winum may review game logs in case of any dispute or irregular behaviour.

The return-to-player (RTP) percentage and other relevant information may be displayed within individual games or on the provider’s information pages. RTP is a theoretical long-term payback figure and does not guarantee specific results over short sessions; actual outcomes can deviate significantly in the short term due to randomness and volatility. You accept that gambling outcomes cannot be predicted or influenced by skill in the vast majority of casino games, and that any apparent patterns are purely coincidental. Where skill elements are present in certain games, they do not alter the fundamental nature of those games as gambling products involving risk of loss. You acknowledge that you may lose some or all of your deposited funds and must only gamble with money you can afford to lose.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and reliable gaming environment. All outcomes of slot games, crash games, instant win games, and other non-live products are determined by certified Random Number Generators (RNGs) supplied by recognised and reputable software providers. These RNGs ensure that each game result is random, unpredictable, and independent of previous outcomes, thereby guaranteeing a fair chance to all players within the respective game’s RTP parameters. Winum does not manipulate game outcomes, and neither Winum nor its employees have the technical capability to alter the RNG in favour of either the player or the house. Any suspicions regarding the fairness of a game can be raised through our complaints and dispute resolution channels, and logs may be reviewed in collaboration with the game provider where appropriate.

You must not attempt to interfere with, manipulate, or circumvent the RNG or any other game technology used by Winum or its partners. The use of bots, scripts, machine-assisted play, or any device or method designed to gain an unfair advantage is strictly prohibited and will be treated as fraud. Where Winum detects or reasonably suspects such activities, it may immediately void any related bets, withhold or confiscate winnings, and close or suspend the accounts involved. The same applies to any attempt to exploit software bugs, lags, or display errors; such issues must be reported to Winum promptly, and you must not benefit from them. In the event of a malfunction or technical fault, all affected bets and payouts may be declared void, and your balance may be restored to its state prior to the malfunction.

Live dealer games are operated by licensed third-party studios and providers, who are responsible for ensuring fair dealing procedures, shuffling protocols, and compliance with relevant regulations. These games are streamed in real time, and the outcomes are determined by the actual dealing of cards, spinning of wheels, or other physical processes, rather than RNG. Winum does not control the outcome of live games but may intervene where provider rules or regulatory requirements mandate such action. By participating in any live game, you accept that minor streaming delays or quality variations may occur due to network conditions and do not affect the fairness of the outcome. If you experience technical difficulties, you should exit the game and contact support; partial bets or unresolved rounds will be handled according to the specific provider’s rules.

Responsible Gambling

Winum recognises that while online casino games can be a form of entertainment, they also carry inherent risks, including the risk of addiction, financial loss, and negative impact on mental health and relationships. We are strongly committed to promoting responsible gambling and providing tools, information, and support to help players maintain control over their gaming behaviour. Gambling should never be viewed as a way to earn income or solve financial problems; it should always be treated as a paid form of entertainment, and you must only gamble with funds that you can afford to lose. If at any time you feel that your gambling is no longer fun or that you are losing control, you should stop playing immediately and make use of the responsible gaming tools offered by Winum, such as deposit limits, time limits, session reminders, cooling-off periods, and self-exclusion. We also encourage you to seek professional help from independent support organisations if you experience signs of problem gambling, such as chasing losses, lying about gambling, or gambling with borrowed money.

Winum’s responsible gaming policy includes active monitoring of player behaviour where permitted by law, in order to detect patterns that may indicate problematic gambling. Such patterns may include very frequent deposits, extended gaming sessions, substantial losses in a short period, or attempts to reverse withdrawals. Where our systems identify potential risk, we may contact you, provide warnings, suggest setting limits, or in serious cases, impose restrictions or initiate self-exclusion for your protection. We will always aim to treat such situations sensitively and confidentially, but your safety and well-being must take priority. Underage gambling is absolutely prohibited, and Winum implements robust age verification measures to prevent minors from accessing the platform.

You are encouraged to regularly assess your gambling behaviour using self-assessment tools and questionnaires, which can help you understand whether your gaming remains within safe boundaries. Setting personal budgets, limiting session times, and scheduling regular breaks can significantly reduce the risk of harm. You should never gamble under the influence of alcohol, drugs, or when experiencing severe stress, depression, or other mental health challenges. If you share devices with family members, especially young people, you should employ parental control software to block gambling content and protect minors. By using Winum, you accept joint responsibility for maintaining a safe and responsible gaming environment.

Tools & Features (table)

Winum provides a variety of responsible gambling tools to help you manage your activity. Availability and specific configurations may vary, but the core tools include the following:

During any cooling-off or self-exclusion period, you must not attempt to create new accounts or otherwise circumvent the restrictions, including by using VPNs, different email addresses, or alternative devices. Winum will take reasonable steps to enforce such measures but cannot be held responsible if you deliberately evade them. Setting responsible gaming tools is a shared commitment between you and Winum; you should choose options that realistically reflect your financial situation and risk tolerance.

Support Resources

If you believe you may be developing a gambling problem or are already experiencing negative consequences due to gambling, Winum strongly encourages you to seek professional help. There are several independent organisations that provide confidential advice, support, and counselling for individuals affected by gambling-related harm. These may include services such as GamCare, Gambling Therapy, and Gamblers Anonymous, as well as local counselling centres and helplines in your region. Many of these organisations offer resources in multiple languages, self-help materials, and online or telephone support, which can be accessed anonymously. You can find general links to such support services through the responsible gaming section of the Winum website or by contacting our support team for guidance.

Winum’s customer support team is trained to handle responsible gambling queries with sensitivity and discretion. If you contact us regarding potential gambling harm, we will provide information about responsible gaming tools, assist you in enabling limits or self-exclusion, and direct you to appropriate external resources. We may also suggest that you consult medical practitioners, psychologists, or other health professionals if your situation warrants more intensive intervention. In severe cases, and where permitted by law, Winum may proactively apply restrictions or self-exclusion to protect your well-being. For friends or family members concerned about a loved one’s gambling behaviour, we can provide general guidance, but we may not be able to disclose account-specific information due to privacy and data protection obligations.

Prohibited Activities

When using Winum, you agree not to engage in any activities that are illegal, fraudulent, abusive, or otherwise in violation of these Terms or applicable laws. Prohibited activities include, but are not limited to, opening multiple accounts, providing false or misleading information, submitting forged or altered documents, and attempting to launder money or finance terrorism through the platform. You must not use bots, scripts, automated systems, or any other technical means to gain an unfair advantage in any game or to interfere with the normal operation of the website. Bonus abuse, collusion with other players, exploitation of system or game vulnerabilities, and harassment or abuse of staff or other players are also strictly prohibited. The use of VPNs, proxies, or other tools to disguise your location or identity, particularly for the purpose of bypassing jurisdictional restrictions or self-exclusion, is considered a serious breach of these Terms.

You may not transfer, sell, or otherwise dispose of your account, nor may you use another person’s account, regardless of your relationship with that person. All transactions must originate from payment methods held in your own name, and third-party payments are not allowed. Attempting chargebacks or initiating disputes with payment providers without valid legal grounds is prohibited and may result in account closure, blacklisting, and legal action. You must not reverse engineer, decompile, or tamper with any software used by Winum or its providers, nor may you access or modify any server, database, or network components beyond the scope of your authorised use. Any form of hacking, phishing, or data theft is unlawful and will be reported to the relevant authorities.

If Winum reasonably suspects that you have engaged in any prohibited activity, it may take one or more of the following actions: suspend or close your account, withhold deposits and winnings, void bets, report your activity to relevant authorities, and share necessary information with payment processors or other partners. Investigations into suspected misconduct may require you to provide additional documentation or explanations within a specified timeframe; failure to cooperate may result in adverse decisions. Winum’s decisions regarding breaches of these Terms will be made in good faith but are final and binding, subject to any rights you may have under applicable law. You are responsible for indemnifying Winum against any losses, damages, or costs arising from your prohibited activities. If you believe your account has been wrongly flagged, you may submit a complaint according to the complaints and dispute resolution section of these Terms.

Restricted Countries (table)

Due to legal, regulatory, or business considerations, access to Winum is not available in certain countries and territories. The following table provides a non-exhaustive illustration of jurisdictions where players may be restricted from registering or using the services:

This table is indicative only and does not list all restricted countries. Winum reserves the right to update, expand, or amend its list of restricted jurisdictions at any time in order to comply with legal obligations, licensing conditions, and risk management policies. It is your responsibility to ensure that you are not located in a restricted country when accessing and using the services. You must not use VPNs, proxies, or other masking technologies to circumvent these restrictions. If we determine that you have used Winum from a restricted jurisdiction, we may close your account, void bets, and withhold or return funds in accordance with legal and regulatory obligations.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws and best practices. When you register an account and use our services, we may collect a range of personal and technical information, including your name, contact details, date of birth, address, identity documents, payment details, device identifiers, IP address, and usage data. This information is collected for specific purposes such as account management, age and identity verification, transaction processing, fraud prevention, responsible gaming monitoring, and compliance with legal and regulatory obligations. Your data may also be used to personalise your experience, offer relevant promotions, and improve our products and services. The full details of how we collect, use, store, and protect your data are set out in our dedicated Privacy Policy, which forms an integral part of these Terms.

Winum acts as the data controller for your personal information and may share necessary data with carefully selected third parties that support our operations. Such third parties may include payment providers, KYC and AML service providers, analytics services, and regulatory or law enforcement authorities where required. Data transfers may involve international transfers, including to countries that may not offer the same level of data protection as your home jurisdiction; in such cases, Winum will take appropriate safeguards, where required by law, to protect your data. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by laws relating to gambling, anti-money laundering, accounting, and dispute resolution, which may typically involve a retention period of up to 5 years or longer where legally mandated. Cookies and similar technologies may be used to improve website performance, remember your preferences, and conduct analytics; you can manage cookie preferences in your browser, although disabling certain cookies may affect functionality.

You may have certain rights over your personal data, subject to applicable law, including the right to access your data, correct inaccuracies, request deletion, restrict processing, object to processing, exercise data portability, withdraw consent, and lodge a complaint with a supervisory authority. To exercise any of these rights, you may contact Winum using the contact details provided on the website or via [email protected]. Winum will respond to such requests within a reasonable timeframe and in accordance with legal requirements, although some rights may be limited in the context of gambling regulation and AML obligations. We implement technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse, but you also play a crucial role in keeping your data safe by maintaining secure passwords and not sharing your login details. By using Winum, you consent to the collection and use of your data as described in these Terms and the Privacy Policy.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at its sole discretion, subject to applicable legal and regulatory requirements. Reasons for suspension or termination may include suspected or confirmed breaches of these Terms, provision of false or misleading information, non-cooperation with KYC or AML checks, signs of fraud or money laundering, chargebacks, abusive behaviour, or responsible gaming concerns. During suspension, you may be temporarily prevented from depositing, withdrawing, or accessing games, while we conduct investigations or complete pending checks. Winum will endeavour to carry out such reviews within a reasonable timeframe, but complex cases involving external authorities or providers may require more time. Where legally permissible, we will inform you of the general reasons for suspension or termination, although we may not be able to disclose detailed information in all cases, particularly where doing so could compromise security or ongoing investigations.

Accounts may also be closed due to extended inactivity, typically after 12 consecutive months without login, in line with our internal policies and applicable regulations. Prior to closing an inactive account, Winum may attempt to contact you via your registered email address to inform you of the impending action and to provide instructions on how to withdraw any remaining funds, where feasible. If you wish to close your account voluntarily, you may request closure via customer support or, where available, through your account settings. When closure is requested for responsible gaming reasons, Winum may treat this as a form of self-exclusion and apply additional protective measures, including restrictions on re-opening the account for a specified period. Upon termination, any outstanding obligations between you and Winum will be assessed in accordance with these Terms and applicable law, including the treatment of remaining balances, bonuses, and pending bets.

If your account is terminated due to a serious breach of these Terms, Winum may, subject to legal requirements, void bets, cancel bonuses, and confiscate funds that are reasonably connected to the breach, particularly in cases involving fraud, money laundering, or bonus abuse. Funds that are not connected to any breach and are lawfully owed to you will generally be paid out, provided that all identity and security checks have been satisfied. In cases where regulations or law enforcement require us to freeze or forfeit funds, we will act in compliance with such instructions. Decisions regarding suspension or termination are made in good faith based on the information available at the time and are intended to protect both Winum and its players. If you disagree with a decision, you may raise the matter via the complaints and dispute resolution process outlined below.

Limitation of Liability

While Winum strives to provide a secure, fair, and reliable gaming environment, you acknowledge that access to and use of online services inherently carries certain risks. Winum offers its services on an “as is” and “as available” basis, without any express or implied warranties regarding uninterrupted availability, error-free performance, or completeness of information. We do not guarantee that the website, games, or supporting systems will always operate without technical disruptions, delays, or interruptions, nor can we warrant that software or data transmissions will be free of viruses or other harmful components. To the fullest extent permitted by law, Winum shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the services, including but not limited to loss of profits, data, or business opportunities. This limitation applies even if Winum has been advised of the possibility of such damages.

You agree that your use of Winum is at your own risk and that you are solely responsible for any decisions you make regarding deposits, wagers, or game selection. You acknowledge that gambling involves the risk of losing money and that Winum shall not be liable for any losses incurred as a result of your participation in games, except where such losses arise directly from Winum’s failure to comply with its legal obligations. In particular, Winum shall not be responsible for losses resulting from your own negligence, misuse of your account, failure to implement responsible gaming tools, or use of insecure devices or networks. If a technical malfunction, error, or interruption leads to incorrect balances, displayed odds, or game results, Winum reserves the right to correct such errors by adjusting balances or voiding affected bets, limited to the amount of the original stake or the amount actually lost during the error period.

In any event, and to the maximum extent allowed by law, Winum’s total aggregate liability to you in relation to any claim arising from or in connection with your use of the services shall not exceed the amount of your net deposits made on Winum in the 30 days preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by gross negligence or fraud, or any other liability that cannot be excluded or limited under applicable law. If you live in a jurisdiction that does not allow the exclusion of certain warranties or the limitation of liability, some of the above limitations may not fully apply to you; in such cases, our liability shall be limited to the minimum extent permitted by law. By continuing to use Winum, you accept this allocation of risk as a fair and reasonable part of the contractual relationship between you and Winum.

Complaints & Dispute Resolution

Winum aims to provide high-quality services and a fair gaming environment, but we recognise that misunderstandings or disputes may occasionally arise. If you have a complaint regarding your account, transactions, game outcomes, or any aspect of the Winum service, you should first contact our customer support team via email at [email protected] or through the on-site support channels. When submitting a complaint, you should provide clear and detailed information, including your username, the date and time of the incident, game names if relevant, transaction references, and a description of the issue. Winum will acknowledge receipt of your complaint within a reasonable time, typically within 1 business day, and will endeavour to investigate and provide a substantive response within 30 days, depending on the complexity of the case. Complaints relating to specific game rounds or technical incidents should generally be submitted within 14 days of the event, while account-related issues should be raised within 30 days, to ensure that relevant logs and records remain available.

During the investigation period, Winum may request additional information or documentation from you to clarify the facts and assess the situation fairly. You are expected to cooperate with these requests in good faith; failure to do so may delay or affect the outcome of your complaint. Where the complaint involves third-party game providers or payment processors, Winum may need to liaise with these entities, which could extend the resolution time. In cases where we find that your complaint is justified, we will take appropriate remedial action, which may include correcting balances, refunding affected bets, or adjusting game outcomes according to the provider’s rules and fair play principles. If we conclude that your complaint is not justified, we will explain the reasons for our decision as clearly as possible.

If, after following the internal complaints procedure, you remain dissatisfied with the outcome, you may have the option to escalate the matter to an independent body or regulator where such mechanisms are available under applicable law. Details of any external dispute resolution bodies, where relevant, may be provided by Winum upon request or displayed on the website. You should note that some jurisdictions may not offer formal alternative dispute resolution mechanisms for offshore operators; in such cases, disputes may ultimately be governed by the laws and courts of the jurisdiction specified under the governing law clause. You agree that any complaint or claim arising in connection with these Terms must be brought within a reasonable time and, in any event, within the limitation periods established by applicable law. Winum encourages amicable resolution wherever possible and will act in good faith to address legitimate concerns.

Governing Law

These Terms, and any contractual or non-contractual obligations arising from or related to them, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Galaxy Byte Lab SRL, as specified in our licensing documentation. By using Winum, you acknowledge and agree that any disputes, claims, or proceedings arising out of or in connection with these Terms, your account, or your use of the services shall be subject to the jurisdiction of the competent courts in that jurisdiction, unless mandatory local laws provide otherwise. You further agree that you are responsible for ensuring that your use of Winum complies with all applicable laws in your country or region, and that you will not access the services from any jurisdiction where online gambling is prohibited.

Nothing in this governing law clause shall prevent Winum from initiating legal proceedings in any other jurisdiction where you may be resident, located, or hold assets, particularly in relation to the enforcement of judgments or the recovery of amounts owed. In the event that any portion of these Terms is considered unenforceable under the applicable governing law, the remaining provisions shall remain in full force and effect, and the unenforceable part shall be construed in a manner consistent with the original intent to the extent permitted by law. The governing law and jurisdiction provisions are a key part of the legal framework under which Winum operates and are accepted by you as a condition of using the services. If you do not agree to be bound by the specified governing law and jurisdiction, you must cease using Winum and close your account.

Final Provisions

These Terms constitute the entire agreement between you and Winum in relation to your use of the website, games, and all related services, and supersede any prior agreements, understandings, or communications between you and Winum, whether written or oral. Any failure by Winum to enforce a particular right or provision of these Terms shall not be deemed a waiver of such right or provision, and any waiver must be expressly provided in writing to be effective. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be interpreted or replaced in a way that best reflects the original intent while remaining enforceable, and the remaining provisions shall continue in full force and effect. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum, whereas Winum may assign or transfer its rights and obligations to another company within the same group or as part of a business restructuring, merger, or acquisition, where permitted by law.

Winum may update these Terms periodically to reflect changes in legal requirements, licensing conditions, technical developments, or business operations. Any updated version of the Terms will be published on the Winum website at Winum and will take effect either upon publication or from a date explicitly specified therein. Your continued use of the services after such updates have taken effect will constitute your acceptance of the revised Terms, and you are responsible for reviewing them regularly to stay informed. If at any point you do not agree with the current Terms, your sole remedy is to stop using Winum and request account closure. For the avoidance of doubt, references in these Terms to the website or platform include the main site and any related pages or subdomains accessed via Winum.

By registering an account and using the services of Winum, you confirm that you have read these Terms carefully, understood their content, and agreed to be legally bound by them. You acknowledge the importance of responsible gambling, the prohibition on underage play, and your obligations regarding accuracy of information, security of your account, and compliance with applicable laws. If you have any questions or require clarification about any part of these Terms, you should contact Winum customer support before proceeding with registration, deposit, or play. Your acceptance of these Terms is a fundamental condition for enjoying the entertainment that Winum, as an online casino, seeks to provide in a fair, lawful, and responsible manner.